Shipping policy

Shipping policy
Transportation policy

Purchase any product, Freight Collect.
• If it is urgent, it is recommended to confirm the arrival time with us first.
• Fast delivery
• Orders will be shipped using the following shipping services:
Hong Kong, Macau and China
S.F. Express
other areas
•DHL Express
• Fedex
Order tracking
After the goods are shipped, we will notify customers via email.  The email contains a tracking number.  You can enter DHL, FedEx or SF Express to track the latest status of your order.
Shipping time and shipping costs
Express shipping:
Orders placed before 18:00 (Hong Kong time) from Monday to Friday
Will be processed within working days and shipped on normal working days (Monday to Friday, Hong Kong time).
Orders placed on Friday evening, Saturday, Sunday and Public Holidays will be processed the next working day morning.
Estimated shipping and shipping costs and shipping times:
Hong Kong
– Free shipping on orders over HK$500 (expected to take up to 1-3 working days)
– For orders less than HKD500, Freight Collect.
• If it is urgent, it is recommended to confirm the arrival time with us first.
China and most Asia-Pacific countries
Freight collect (estimated to take 4-7 working days)
International Transport
Freight collect (estimated to take 4-7 working days)
events beyond our control
Events beyond our control means any act or event beyond our reasonable control including, without limitation, third party strikes, lockouts or other industrial action, riots, riots, invasions, terrorist attacks or threats of terrorist attacks, war (whether declare war or war).
If an event beyond our control occurs that affects our performance of our obligations under these Terms of Sale:
a) We will notify you as soon as reasonably possible
  b) Our obligations under the General Conditions will be suspended and the time for the performance of our obligations will be extended accordingly.
Refuse to receive goods
If you refuse to accept an item from our store, you will be responsible for the original shipping charges, any import charges incurred on the package, and the cost of returning the package to our store, which will be deducted from your refund for the item.
Wrong shipping address
If the delivery address filled in by the customer is incorrect or incomplete, the shipment will not be successfully delivered to the destination and the product will eventually have to be returned to our store.  Return and reshipping costs will be borne by the customer.  If a customer finds that the delivery address they filled in is incorrect after placing an order, please contact us immediately.
Import taxes and duties
Please note that import taxes, duties and related customs fees may be charged after the package reaches the destination country. Please check with the relevant destination customs office.
Payment of these fees and taxes is the responsibility of the recipient and disclaims all liability.
For more details on fees, please contact your local customs office.  In some cases, packages may be delayed due to customs clearance.
customs regulations
Customers should check local postal regulations to see if there are any restricted items. The store will not be responsible for any items not accepted by that country/region.
Since this service is a third-party service, it can only ensure that the loan reaches the third party safely.  We are not responsible for any damage or delays in delivery caused by third parties during shipping.
If there is any conflict or inconsistency between the Chinese and English versions, the Chinese version shall prevail.
The Bank reserves the right to modify or change the important tips, terms and conditions and other contents of this document at any time without prior notice.  In case of any dispute, the Bank reserves the right of final decision.

• Our online store will ship the goods within approximately 3 to 5 working days after confirmation of receipt of the order.
• Saturdays, Sundays and public holidays are not considered working days
• Delivery times will be affected by public holidays; couriers will limit their work during these times.  None of this is within our control.
• Normal service will resume immediately after each holiday.
• We apologize for any delays caused during this period and ask customers for their patience.
• Saturdays, Sundays and public holidays are not considered working days
• If you have any questions, please contact

 If you have any questions, please contact customer service during working hours
In case of any dispute, our store reserves the right to make the final decision.
The store reserves the right to interpret and amend the terms and conditions of the listed services.